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1 Introduction

Babu99 (hereinafter referred to as "we", "us", or "the platform") is a licensed international online gaming platform operating for users in Bangladesh. We believe your personal privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy explains what information babu99 collects, how it is used, who it may be shared with, and what rights you have over your own data. By using the babu99 website or mobile app, you agree to this Privacy Policy.

Our Privacy Policy Built on international data protection regulations and industry best practices. It is reviewed regularly and updated as needed to ensure your protection at all times.

2 What types of information we collect

We collect various types of information when you create an account and use our services on babu99. The table below provides a clear breakdown of the data we collect:

We only collect information that is necessary to provide our services. No unnecessary personal data is collected.

3 How Information Is Collected

Babu99 collects your information in several ways:

• Registration Process: Information you provide directly when creating an account.
• KYC verification: Documents submitted as proof of identity and address.
• Payment transaction: Payment method details used during deposits and withdrawals.
• Automatic collection: Through cookies and tracking technologies while using the website or app.
• Support contact: Information provided through live chat or email communications.
• Third-Party Verification Services: From trusted partners for KYC and payment processing.

4 How your information is used

Babu99 uses the data we collect for the following purposes:

1. Account management: To create, verify, and maintain your account.
2. Service delivery: To ensure uninterrupted operation of gaming services, deposit, and withdrawal processes.
3. Ensuring Security: To prevent fraud, money laundering, and other illegal activities.
4. Meeting legal obligations: To comply with international laws and licensing authority requirements.
5. Service development: To analyze user experience and further enhance the platform.
6. Promotional communications: To send you offers and bonus updates with your consent.
7. Responsible Gaming: To detect unusual gaming patterns and provide the necessary support.
8. Support services: To resolve your complaints and queries quickly and effectively.

We never use your data beyond these purposes. A minimum necessary data principle is applied in every case.

5 Data Sharing Policy

Babu99 does not sell your personal data to third parties. However, data may be shared in limited circumstances:

• Payment processor: Necessary information is shared to process transactions with payment services such as bKash, Nagad, Rocket, and others.
• Identity Verification Services: With a licensed third-party verification provider for the KYC process.
• Law enforcement agencies: With authorities where required by legal obligation or court order.
• Licensing authority: With regulatory authorities to maintain our operating license.
• Technology partners: With cloud service and cybersecurity partners for platform operations — all operating under strict confidentiality agreements.

6 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the babu99 website and app. Cookies are small text files stored on your device that help us improve our services.

Types of cookies we use:

• Essential cookies: Essential for the website to function properly. Without these, logging in or making payments will not be possible.
• Functional Cookies: Used to remember your preferences (language, theme, etc.).
• Analytics cookies: Helps analyze website usage to improve our services.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can disable non-essential cookies at any time through your browser settings. However, this may limit the functionality of some services.

7 Data Security Measures

Babu99 uses industry-leading technology to protect your data. Our security framework is detailed below:

However, no online transmission can be guaranteed 100% secure. We therefore encourage users to stay vigilant and use strong passwords.

8 Data Retention Period

Babu99 retains your data only for as long as necessary. Retention periods for different types of data are outlined below:

Once the specified retention period has ended, your data is securely deleted or anonymized so that you can no longer be identified.

9 Your data rights

Babu99 gives you full control over your personal data. Your rights are detailed below:

10 Protection of minors

Babu99 strictly does not provide services to anyone under the age of 18. Our Privacy Policy In accordance with:

• Age verification is carried out at registration, and minors are not permitted to create an account.
• Date of birth is verified through the KYC process to confirm that the user is over 18 years of age.
• Any minor's data found in our system will be deleted immediately.
• If you believe your child is using babu99, please contact us immediately.

11 Privacy Policy Updates

Babu99 may from time to time update this Privacy Policy may update. Reasons for changes may include:

• New legal or regulatory requirements.
• Introduction of new services or technologies.
• Improvements based on user feedback and complaints.
• Keeping industry best practices up to date.

For significant changes, we will notify you in advance via your registered email or through a platform notification. Continued use of the platform after changes take effect will be considered your acceptance of the updated policy.

12 Contact and complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team:

We typically respond within 24–48 hours. Complex matters may take up to 30 business days.